In this section you will find information and advice guides from our consumer campaigns. We regularly update this section of the website to reflect the latest focus topics in payments. Some of our recent topics offer advice if you have sent a payment to the wrong account, or if you need more options to make payments as you can't physically get to your bank or nearest ATM.

Understanding different payment options

The range of ways in which we can make and receive payments is growing at a steady pace.

Difficulty making payments?

If your circumstances change – whether due to illness, accident, short or long term disability – it’s important to understand your payment options.

How to avoid payment mistakes

Find out how to avoid common pitfalls and what to do if you’ve made a mistake in our handy guide.

Has your payment bounced?

The retry process helps customers manage their payments to avoid fees caused by bounced payments.
Chip & Signature

Chip & Signature

An alternative option for anyone who has difficulties using a PIN

Security and Fraud

£755 million was lost to financial fraud in 2015. Find information on how to stay safe and avoid becoming a victim of fraud.
Internetphone banking

Mobile phone payments

This guide explains ‘how to’, as well as offering advice on how to stay safe.

Internet banking

Internet banking keeps you in touch with your bank accounts whenever you like, using your computer or smartphone.

Sending money abroad

This guide looks at the various of methods for making payments abroad.

Winter payment tips

A selection of top payment tips ahead of the festive season.